Terms and Conditions

Seller and operator of the online store:

Company: BIORUŽA, s.r.o.
registered office Laborecká 1, 010 01, Žilina, Slovak Republic

Registered in the Commercial Register kept by the District Court Žilina, Section Sro, File No.: 56848/L for the sale of products via the online store located at the internet address www.emerosa.com

Company ID (IČO): 52234070 VAT ID (IČ DPH): SK2120953802

Account numbers for cashless payments:

EUR: 2940068012/1100, IBAN: SK63 1100 0000 0029 4006 8012
CZK: 2201599266/2010, IBAN: CZ23 2010 0000 0022 0159 9266
PLN: IBAN: PL77 1020 1390 0000 6402 0705 9308
HUF: IBAN: CZ04 2010 0000 0020 0236 8107

Phone: +421 412 304 840 E-mail: info@emerosa.com

Office, warehouses and delivery address: Rosinská 13, 010 01 Žilina, Kinekus building – entrance C Business hours: Mon – Fri 7:30 – 16:00 hrs.

General Terms and Conditions for e-shops

These general terms and conditions (“Terms”) govern the rights and obligations of You, as the buyer, and Us, as the seller, within contractual relationships concluded through the E-shop on the website www.emerosa.com .

As you surely know, we primarily communicate remotely. Therefore, for our Contract it also applies that remote communication means are used, which allow us to agree without the simultaneous physical presence of Us and You.

If any part of the Terms conflicts with what we jointly approved during your purchase on Our E-shop, that specific agreement shall take precedence over these Terms.

1. Some definitions
   • Price is the monetary amount you will pay for the goods;
   • Shipping Price is the monetary amount you will pay for delivery of the goods, including the price for its packaging;
   • Total Price is the sum of the Price and the Shipping Price;
   • VAT is value added tax under applicable legislation;
   • E-shop is the online store operated by us at Rosinská cesta 13, Žilina 01008, where the purchase of goods takes place;
   • Invoice is a tax document issued in accordance with the Value Added Tax Act for the Total Price;
   • We are the company BIORUŽA s.r.o., with registered office at Laborecká 1319/1, Company ID 52234070, registered in the Commercial Register kept by the District Court Žilina, File No. 56848/L, e-mail info@emerosa.com , phone number +421905864140, referred to by law as the seller;
   • Order is your irrevocable offer to conclude a contract of sale of goods with us;
   • Goods means everything you can purchase on the E-shop;
   • User Account is an account set up on the basis of the data you provide, which allows the storage of entered data and the history of ordered goods and concluded contracts;
   • You are the person purchasing on our E-shop, referred to by law as the buyer;
   • Contract is the purchase contract agreed on the basis of a duly completed Order sent via the E-shop, and is concluded at the moment you receive our Order confirmation.
2. General provisions and information
   • Purchase of goods is only possible via the web interface of the E-shop.
   • When purchasing goods, you are obliged to provide us with all information correctly and truthfully. We will consider the information you provided when ordering the goods to be correct and truthful.
3. Conclusion of the Contract
   • You can conclude the Contract with us only in the Slovak language.
   • The Contract is concluded remotely via the E-shop, and you bear the costs of using remote communication means. However, these costs do not differ in any way from the basic rate you pay for using these means (in particular internet access), so you should not expect any additional costs charged by us beyond the Total Price. By sending the Order you agree to the use of remote communication means.
   • For us to be able to conclude the Contract, you need to create a draft Order on the E-shop. The following data must be provided in this draft:
     1. Information about the goods being purchased (on the E-shop you mark the goods you wish to purchase by the “add to cart” button);
     2. Information on the Price, Shipping Price, VAT, the method of payment of the Total Price and the required method of delivery of the goods; this information will be entered when creating the draft Order within the user environment of the E-shop, while information on the Price, Shipping Price, VAT and Total Price will be displayed automatically based on the goods you choose and the method of their delivery;
     3. Your identification data serving for delivery of the goods, especially your first name, surname, delivery address, phone number and e-mail address;
     4. In the case of a Contract under which we will deliver the goods to you regularly and repeatedly, also information on how long we will deliver the goods to you.
   • During the creation of the draft Order, you can change and check the data until it is created. After performing the check, you create the Order by pressing the complete order button. Before pressing the button, however, you must confirm that you have read and agree to these Terms; otherwise it will not be possible to create the Order. A checkbox is used for the confirmation and consent. By pressing the “complete order” button, all filled-in information will be sent directly to Us.
   • We will confirm your Order as soon as possible after it has been delivered to us by a message sent to your e-mail address provided in the Order. The confirmation will include a summary of the Order and these Terms. By our confirming the Order, the Contract between us and you is concluded. The Terms effective on the date of ordering form an integral part of the Contract.
   • There may also be cases where we will not be able to confirm your Order. This mainly concerns situations where the goods are not available or cases where you order a greater number of pieces of goods than is permitted by us. However, we will always provide you in advance within the E-shop with information about the maximum number of pieces of goods, so this should not be a surprise. If any reason arises for which we cannot confirm the Order, we will contact you and send you an offer to conclude the Contract in an amended form compared to the Order. In such a case, the Contract is concluded at the moment you confirm Our offer.
   • If an obviously incorrect Price is indicated within the E-shop or in the draft Order, especially as a result of a technical error, we are not obliged to deliver the goods to you for that Price even if you received the Order confirmation and thus the Contract was concluded. In such a situation, we will contact you without delay and send you an offer to conclude a new Contract in a form amended compared to the Order. In such a case, the new Contract is concluded at the moment you confirm our offer. If you do not confirm our offer even within 3 days from its sending, we are entitled to withdraw from the concluded Contract. An obvious error in the Price is considered, for example, a situation where the Price does not correspond to the usual price at other sellers or a digit is missing or added.
   • When the Contract is concluded, you incur an obligation to pay the Total Price.
   • If you have a User Account, you can place an Order through it. Even in such a case, however, you are obliged to check the correctness, truthfulness and completeness of the pre-filled data. The method of creating an Order is the same as in the case of a buyer without a User Account; the advantage, however, is that it is not necessary to repeatedly fill in your identification data.
   • In some cases, we allow a discount to be used for the purchase of goods. To be granted a discount, you need to enter the details of this discount in the predetermined field within the draft Order. If you do so, the goods will be provided to you at a discount.
4. User Account
   • Based on your registration within the E-shop, you can access your User Account.
   • When registering a User Account, you are obliged to state all entered data correctly and truthfully and update it in case of changes.
   • Access to the User Account is secured by a username and password. You are obliged to maintain confidentiality regarding this access data and not provide it to anyone. If it is misused, we bear no responsibility for it.
   • The User Account is personal and you are therefore not authorized to allow it to be used by third parties.
   • We may cancel your User Account, especially if you have not used it for more than 180 days, or if you breach your obligations under the Contract.
   • The User Account may not be available continuously, especially with regard to necessary maintenance of hardware and software equipment.
5. Pricing and payment terms, retention of title
   • The Price is always stated within the E-shop, in the draft Order and in the Contract. In case of a discrepancy between the Price stated with the goods within the E-shop and the Price stated in the draft Order, the Price stated in the draft Order shall apply, which will always be identical to the Price in the Contract. The draft Order also states the Shipping Price and, where applicable, the conditions under which shipping is free.
   • The Total Price is stated including VAT and all fees set by special legal regulations.
   • We will require payment of the Total Price from you after the Contract has been concluded and before the goods are handed over. You can pay the Total Price as follows:
     1. By bank transfer. We will send you the payment information in the Order confirmation. In the case of payment by bank transfer, the Total Price is due within three days.
     2. By card online. In this case, the payment is made through the cardpay payment gateway, and the payment is governed by the terms of this payment gateway. In the case of payment by card online, the Total Price is due within two days.
     3. Cash on delivery. In this case, payment is made upon delivery of the goods against handover of the goods. In the case of payment cash on delivery, the Total Price is due upon receipt of the goods.
     4. In cash upon personal collection. It is possible to pay in cash when collecting at our premises. In the case of payment in cash upon personal collection, the Total Price is due upon receipt of the goods.
   • The Invoice will be issued in electronic form after payment of the Total Price and sent to your e-mail address stated in the Order. The Invoice will also be physically attached to the goods and available in the User Account, if you have one.
   • Title to the goods passes to you only after you pay the Total Price and take delivery of the goods. In the case of payment by bank transfer, the Total Price is paid upon crediting to our account; in other cases, it is paid at the moment of payment.
6. Delivery of goods; transfer of the risk of accidental destruction and accidental deterioration of the subject of purchase
   • The goods will be delivered to you in the manner of your choice, and you can choose from the following options:
     1. Personal collection at our premises: Rosinská cesta 13, Žilina 01008;
     2. Personal collection at Packeta pick-up points;
     3. Delivery via the carriers Slovenská pošta, Slovak Parcel Service, Packeta.
   • The goods can be delivered only within the Slovak Republic.
   • We are obliged to deliver the goods to you without undue delay, but no later than within 30 days from the date of conclusion of the Contract. When performing the Contract, circumstances may occur that will affect the delivery date of the goods you ordered. We will inform you without delay by e-mail about the change of the delivery date and about the new estimated delivery date of the ordered goods; your right to withdraw from the Contract is not affected. Our notice of the new delivery date of the goods will also include our request asking you to state whether you insist on delivery of the goods you ordered on the new date. In the case of personal collection at the premises, we will always inform you by e-mail about the possibility to collect the goods.
   • When taking over the goods from the carrier, you are obliged to check the intactness of the packaging of the goods and, in the event of any damage, to inform the carrier and us of this fact without delay. If the packaging has been damaged in a way indicating unauthorized handling and entry into the consignment, you are not obliged to take over the goods from the carrier.
   • You are obliged to take over the goods at the agreed place and time. If you do not take over the delivered goods as per the previous sentence, we will inform you by e-mail where you can collect the goods, including the time limit for collection, or, based on your written request sent no later than 14 days from when you should have taken over the goods, we will deliver them again; in doing so, you undertake to reimburse us for all costs associated with the re-delivery of the goods. If you breach your obligation to take over the goods, except for the cases under cl. 6.4 of these Terms, this does not result in a breach of our obligation to deliver the goods to you. At the same time, your failure to take over the goods does not constitute a withdrawal from the Contract between us and you. If you do not take over the goods even within an additional time limit, we have the right to withdraw from the Contract due to your material breach of the Contract. If we decide to exercise this right, the withdrawal is effective on the day we deliver the withdrawal to you. Withdrawal from the Contract does not affect the right to compensation for the damage incurred in the amount of the actual costs of the attempt to deliver the goods, or any other claim for damages if incurred.
   • If, for reasons on your side, the goods are delivered repeatedly or in a manner other than agreed in the Contract, you are obliged to reimburse us for the costs associated with such repeated delivery. We will send you the payment details for payment of these costs to your e-mail address stated in the Contract, and they are due within 14 days from delivery of the e-mail.
   • The risk of damage to the goods passes to you at the moment you take them over. If you do not take over the goods, except for the cases under cl. 4 of these Terms, the risk of accidental destruction and accidental deterioration of the goods passes to you at the moment when you had the opportunity to take them over but, for reasons on your side, did not. The transfer of the risk of accidental destruction and accidental deterioration of the goods means that from that moment on you bear all consequences associated with the loss, destruction, damage or any devaluation of the goods.

Rights arising from liability for defects

7. Introductory provision on liability for defects

• • We undertake to deliver the goods to you in the required quality, quantity and free of defects.
    • We are liable for defects that the goods have at the time of their takeover. For used goods we are not liable for defects arising from their use or wear. For goods sold at a lower price, we are not liable for defects for which the lower price was agreed.
    • The general warranty period is 24 months. The warranty period begins to run from the moment you take over the goods.
    • If the goods are replaced, the warranty period starts anew from your takeover of the new goods.
    • Your rights arising from liability for defects in goods for which a warranty period applies shall lapse if you do not exercise them within the warranty period. However, rights arising from liability for defects in goods that perish quickly must be exercised no later than the day following purchase; otherwise your rights lapse.
  • We guarantee that at the time of transfer of the risk of accidental destruction and accidental deterioration of the goods under cl. 7 of the Terms, the goods are free of defects, in particular that:
    1. they have the properties we agreed with you and, if not expressly agreed, then those which we stated in the description of the goods, or those that can be expected with regard to the nature of the Goods;
    2. they are suitable for the purposes we stated or for the purposes that are usual for Goods of this type;
    3. they correspond in quality or workmanship to the agreed sample if the quality or workmanship was determined according to the sample;
    4. they are in the corresponding quantity and weight;
    5. they meet the requirements imposed on them by special legal regulations;
    6. they are not encumbered by rights of third parties.

Conditions for exercising rights arising from liability for defects (claims)

• • If the goods are delivered to you in torn or damaged packaging or the consignment is obviously too light, we ask you not to take over such a consignment from the carrier and to inform us of this fact without delay at the phone number +421905864140 or by e-mail at info@emerosa.com . In the event of apparent defects (e.g. mechanical damage), you are obliged to make a claim without undue delay in the manner pursuant to point 7.4.1. below. We will not consider later claims due to apparent defects in the goods, including a defect consisting in the incompleteness of the goods.
  • Rights arising from other defects (hidden defects) must be exercised in the manner pursuant to point 7.4.1. below without undue delay after you discover the defect in the goods, but no later than before the expiry of the warranty period.
  • The warranty covers only manufacturing defects of the goods and defects caused by mechanical damage. You cannot exercise rights arising from liability for defects in particular for defects caused by wear and tear, mechanical damage, use of the goods in unsuitable conditions, etc.
  • You are not entitled to exercise the right arising from liability for a defect if you knew about the defect before taking over the goods, or we drew your attention to it or a reasonable discount on the price of the goods was provided to you for that reason.
  • Exercising the right arising from liability for defects (claims)

• • • If the goods have a defect, i.e., in particular if any of the conditions under cl. 2 is not met, you can notify us of such a defect and exercise rights arising from liability for defects (i.e., claim the goods) by sending an e-mail or letter to our addresses stated in our identification details, or in person at our premises. You may also use the complaint form provided by us: complaint form.
    • In your notice by which you make a claim, please state in particular a description of the defect in the goods and your identification data, including the e-mail to which you wish to receive the notification on the method of handling the claim, and also state which of the rights arising from liability for defects specified in points 7.5.4. to 7.5.8. you are exercising.
    • When making a claim, please also present the proof of purchase of the goods (Invoice) to prove that it was purchased from Us; otherwise we are not obliged to recognize your claim.
    • We consider the day of commencement of the complaint procedure to be the day of delivery of the defective goods together with the relevant documents (under point 7.4.3). If your submission by which you make a claim is incomplete (in particular illegible, unclear, incomprehensible, does not contain the required documents, etc.), we will ask you in writing, in particular by e-mail, to supplement the submitted claim. In this case, the complaint procedure begins on the day of delivery of your supplemented submission.
    • If you do not supplement the submitted claim pursuant to point 7.4.4. of this Article without undue delay, but no later than within 10 days from delivery of our request pursuant to point 7.4.4. of this Article, we will consider your submission unfounded.
  • Handling of claims
    • Based on your decision as to which of the rights under Sections 622 and 623 of Act No. 40/1964 Coll., Civil Code, as amended (hereinafter the “Civil Code”) (specified in points 7.5.4. to 7.5.8.) you are exercising, we will determine the method of handling the claim immediately, in complex cases no later than within 3 working days from the date you made your claim. In justified cases, especially if complex technical assessment of the condition of the goods is required, no later than within 30 days from the date you made your claim.
    • After determining the method of handling the claim, we will handle the claim immediately; in justified cases we may handle the claim later; however, handling the claim must not take longer than 30 days from the date the claim was made. After the deadline for handling the claim expires, you have the right to withdraw from the Contract or the right to exchange the Goods for new goods, if possible.
    • We are obliged to issue you a written document on the handling of the claim no later than within 30 days from the date you made the claim and we will inform you about its handling by e-mail. If the claim is acknowledged, we will send you the repaired goods or replace the goods with new goods or refund the price paid for the goods, unless we agree otherwise.
    • If it is a defect that we can remove, you have the right to have the defect removed free of charge, in time and properly. We will remove the defect in the goods without undue delay.
    • Instead of removing the defect, you may request the exchange of the goods, or if the defect concerns only a part of the goods, the exchange of that part, in cases where this does not incur disproportionate costs for us given the price of the goods or the severity of the defect.
    • Instead of removing the defect of the goods, we may always replace the defective goods with defect-free goods if this does not cause you serious difficulties.
    • If it is a defect in the goods that cannot be removed and that prevents you from properly using the goods as goods without defects, you have the right to exchange the goods or the right to withdraw from the Contract. You have the same rights if the defects are removable but you cannot properly use the Goods due to their repeated occurrence after repair or due to a larger number of defects.
    • If it is other non-removable defects, you have the right to a reasonable discount on the price of the goods.
    • We will handle the claim by handing over the repaired goods, exchanging the goods, refunding the price of the goods, paying a reasonable discount on the price of the goods, issuing a written request to collect performance (the goods), or by reasonably rejecting the claim.
    • The exercise of rights arising from liability for defects and claims for goods are governed by Sections 619 et seq. of the Civil Code, Act No. 250/2007 Coll. on Consumer Protection and on Amendments to the Act of the Slovak National Council No. 372/1990 Coll. on Offences, as amended (the “Consumer Protection Act”), and Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services under a Contract Concluded at a Distance or a Contract Concluded Outside the Seller’s Premises and on Amendments and Supplements to Certain Acts, as amended (the “Act on Consumer Protection in Distance Selling”).
    • If you make a claim for goods:

1. During the first 12 months from the purchase of the goods, we may reject your claim only on the basis of an expert assessment; regardless of the result of the expert assessment, we will not require you to pay the costs of the expert assessment or other costs related to the expert assessment. We will provide you with a copy of the expert assessment justifying the rejection of the claim no later than within 14 days from the date of handling the claim;
2. After 12 months from the purchase and if we rejected such a claim, we will state in the document on the handling of the claim to whom you can send the goods for expert assessment. If you send the goods for expert assessment to the designated person, we shall bear the costs of the expert assessment as well as all other related costs reasonably incurred, regardless of the result of the expert assessment. If you prove by expert assessment Our liability for the defect in the goods, you may make the claim again; during the expert assessment the warranty period does not run. We are obliged to reimburse you within 14 days from the date of making the claim again for all costs incurred for the expert assessment as well as all related reasonably incurred costs. A claim made again cannot be rejected.
   • If you are an entrepreneur, you are obliged to notify and point out the defect without undue delay after you could have discovered it, but no later than within 3 days of taking over the goods.
   • If you are a consumer, you have the right to exercise rights arising from liability for defects that occur in consumer goods within 24 months from the takeover of the goods.
   • We hereby duly inform you of your rights arising from Sections 622 and 623 of Act No. 40/1964 Coll., Civil Code. By concluding the Contract, you confirm that you had the opportunity to read the terms of the claims procedure for goods.

8. Withdrawal from the Contract
   • Withdrawal from the Contract, i.e., termination of the contractual relationship between us and you from its beginning, may occur for the reasons and in the ways stated in this Article, or in other provisions of the Terms in which the possibility of withdrawal is expressly stated.
   • If you are a consumer, i.e., a person purchasing the goods outside the scope of their business activity, you have, in accordance with Section 7 of the Act on Consumer Protection in Distance Selling, the right to withdraw from the Contract without giving a reason within 14 days from the date of delivery of the goods. If we have concluded a Contract the subject of which is several types of goods or the delivery of several parts of goods, this period starts running only on the day of delivery of the last part of the goods; and if we have concluded a Contract under which we will deliver the goods to you regularly and repeatedly, it starts running on the day of delivery of the first delivery. You can withdraw from the Contract in any demonstrable manner (in particular by sending an e-mail or letter to our addresses stated in Our identification details). You may also use the model form provided by us: model form.
   • Even as a consumer, however, you cannot withdraw from the Contract in cases where the subject of the Contract is:
     1. the sale of goods whose price depends on movements in the financial market which we cannot influence and which may occur during the withdrawal period;
     2. the sale of alcoholic beverages the price of which was agreed at the time of concluding the Contract, where delivery can be made no sooner than after 30 days and their price depends on market movements which we cannot influence;
     3. the sale of goods made according to your specific requirements, made to measure for you or goods intended specifically for one consumer;
     4. the sale of goods that are subject to rapid reduction in quality or spoilage and goods that, after delivery, were inseparably mixed with another;
     5. the sale of goods sealed in protective packaging which is not suitable to return for health protection or hygiene reasons and whose protective packaging was broken after delivery;
     6. the sale of audio recordings, video recordings, audiovisual recordings or computer software sold in protective packaging if the original packaging has been broken;
     7. the sale of periodicals except for sales under a subscription agreement and the sale of books not delivered in protective packaging;
     8. the provision of electronic content if it was not delivered on a tangible medium and was delivered with your prior express consent before the expiry of the withdrawal period and we informed you that you have no right to withdraw from the Contract.
   • The withdrawal period under cl. 2 of the Terms is deemed to be observed if you send us a notice that you are withdrawing from the Contract within that period.
   • In the event of withdrawal from the Contract, the price will be refunded to you within 14 days from the date the withdrawal takes effect to the account from which it was credited, or to the account chosen in the withdrawal from the Contract. However, the amount will not be refunded before you return the goods to us or prove that they have been sent back to us. Please return the goods to us clean, preferably including the original packaging.
   • In the event of withdrawal from the Contract under cl. 2 of the Terms, you are obliged within 14 days from withdrawal to send the goods to Us, hand the goods over to us or to a person authorized by us to take over the goods, and you bear the costs of returning the goods to us. This does not apply if we agree that we will collect the Goods personally or through a person authorized by us. The time limit is observed if the goods are handed over for transport no later than on the last day of the time limit. You are, on the other hand, entitled to have us refund to you the Shipping Price, but only up to the amount corresponding to the cheapest method of delivery of the goods that we offered for delivery of the goods.
   • You are liable for damage where the goods are damaged due to your handling of them in a manner other than necessary with regard to their nature and properties. We will invoice you for the damage caused in such a case after the goods are returned to us, and the due date of the invoiced amount is 14 days.
   • We are entitled to withdraw from the Contract due to stock being sold out, unavailability of the goods, or if the manufacturer, importer or supplier of the goods agreed in the Contract has discontinued production or made substantial changes that made it impossible to fulfil our obligations under the Contract, or due to force majeure, or if, even after making all efforts that can be fairly required of us, we are not able to deliver the goods to you within the period specified by these Terms. In such cases, we are obliged to inform you of this fact without undue delay and to return to you the Total Price already paid for the goods within 14 days from the date of notification of withdrawal from the Contract. We will return the paid Total Price for the goods to you in the same manner in which you paid the Total Price, without prejudice to the right to agree with you on another method of refunding the payment if you will not be charged any further fees in connection therewith.
   • We are also entitled to withdraw from the Contract if you did not take over the goods within 5 working days from the day when you became obliged to take over the goods.
9. Submission of suggestions and complaints
   • As a consumer, you are entitled to submit suggestions and complaints in writing, by e-mail to: info@emerosa.com
   • We will inform you of the assessment of the suggestion or complaint by e-mail sent to your e-mail.
   • The supervisory authority is the Slovak Trade Inspection (SOI), SOI Inspectorate for the Žilina Region, with registered office: Predmestská 1359/71, 010 01 Žilina.
   • You can also submit a request for an inspection, if you are not satisfied with the handling of your suggestion or complaint, electronically via the platform available at the website https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/Podajte-podnet.soi .
10. Alternative dispute resolution with consumers
    • You have the right to contact us with a request for remedy by e-mail sent to: za@soi.sk if you are not satisfied with the way we handled your claim or if you believe that we have violated your rights. If we reply to your request in the negative or do not reply to it within 30 days of its sending, you have the right to submit a proposal to initiate alternative dispute resolution to a body of alternative dispute resolution (hereinafter the “Body”) pursuant to Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes and on Amendments and Supplements to Certain Acts, as amended (hereinafter the “Act on Alternative Dispute Resolution”).
    • The Bodies are authorities and authorized legal entities pursuant to Section 3 of the Act on Alternative Dispute Resolution and their list is published on the website of the Ministry of Economy of the Slovak Republic. https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1 .
    • You may submit the proposal in the manner determined under Section 12 of the Act on Alternative Dispute Resolution.
    • You also have the right to initiate out-of-court online dispute resolution via the ODR platform available on the website https://ec.europa.eu/commission/presscorner/detail/sk/IP_16_297 , https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SK .
11. Final provisions
    • We will deliver all written correspondence with you by e-mail. Our e-mail address is stated in Our identification details. We will deliver correspondence to your e-mail address stated in the Contract, in the User Account or through which you contacted us.
    • The Contract can be changed only on the basis of our written agreement. However, we are entitled to change and supplement these Terms; this change will not affect already concluded Contracts but only Contracts that will be concluded after the change becomes effective. We will inform you of the change only if you have a User Account (so that you have this information in case you order new goods; however, the change does not create a right of termination, since we do not have a concluded Contract that could be terminated) or if, on the basis of the Contract, we are to deliver the goods to you regularly and repeatedly. We will send information about the change to your e-mail address at least 14 days before the change becomes effective. If we do not receive from you within 14 days of sending the information about the change a termination of the concluded Contract for regular and repeated deliveries of goods, the new Terms become part of our Contract and apply to the next delivery of goods following the effective date of the change. The notice period, if you give notice, is 2 months.
    • In cases of force majeure or events that cannot be foreseen (natural disaster, pandemic, operational disruptions, failures of subcontractors, etc.), we are not liable for damage caused as a result of or in connection with cases of force majeure or unforeseeable events, and if this state lasts for more than 10 days, both we and you have the right to withdraw from the Contract.
    • Annexes to the Terms are a model complaint form and a model withdrawal form.
    • The Contract including the Terms is archived by us in electronic form but is not accessible to you. However, you will always receive these Terms and Order confirmations with an Order summary by e-mail and will therefore always have access to the Contract even without our cooperation. We recommend that you always save the Order confirmation and the Terms.
    • No codes of conduct within the meaning of Section 3(1)(n) of the Act on Consumer Protection in Distance Selling apply to our activities.
    • These Terms take effect from 17.03.2023