Contacts

info@emerosa.com

We’re here for you every business day from 7:30–16:00. If you write to us during business hours, we’ll reply within a few minutes. After business hours, on weekends or public holidays, your message will be our first task and we’ll reply on the next business day.

Did you know your skin is your largest organ and deserves only the best? At Emerosa, we know that choosing the right natural cosmetics and products can be key to achieving perfectly healthy skin. We’re here to offer guidance and recommendations tailored specifically to you — to your needs and goals.

And of course, don’t forget to check our FAQ section. We’ve compiled answers to frequently asked questions so you can get quick answers whenever you need them.

Who answers your questions?

Soňa Trojčáková

“I believe nature is generous to us and should be protected and respected. That’s how I found my place at Emerosa. Here I can not only inform and educate people about the benefits of natural cosmetics, but also make sure their experience with our e-shop is positive and seamless. Every day is a challenge for me to improve communication and provide individual service — helping our customers feel great with us, in the world of natural cosmetics. Read more about me here.”

If you call us, I’ll be the first person you speak to — and I’ll help as much as I can.

Radoslav Conev

“I’m the founder of Emerosa, which I started while studying pharmacy. My motivation was clear — to connect my academic knowledge with a practical impact on improving beauty and health care. I’m fascinated by experimenting and discovering new active substances directly from nature, with the aim of bringing something that truly benefits the skin. I focus on developing and innovating products and processes to deliver the very best at the highest possible quality. I make educational videos, share my insights, and I’m happy to answer all your expert questions about our products. Read more about me here.”

If you decide to contact me by phone or in writing, I’ll gladly answer all your questions.

Billing details:

BIORUŽA, s. r. o.

Company ID Number: 52234070

Tax Identification Number (TIN): SK2120953802

Laborecká 1, Žilina 01001, Slovakia

Delivery address:

For returns and goods shipments, please use: Rosinská 13, Žilina 01008, Slovakia. Read more about returns here.

Bank accounts:

in EUR: 2940068012/1100, IBAN: SK63 1100 0000 0029 4006 8012 in CZK: 2201599266/2010, IBAN: CZ23 2010 0000 0022 0159 9266 in PLN: IBAN: PL77 1020 1390 0000 6402 0705 9308

For bank transfers, the variable symbol is your order number.