Frequently asked questions - FAQ

Where can I find the invoice for my order?
To protect the environment, we issue an electronic invoice. This electronic invoice is sent together with the shipping confirmation to the email address you provided in your order. If you have placed an order and did not receive the invoice, please contact our customer service at info@emerosa.com .

What should I do if the delivered goods are damaged?
If the delivered goods are damaged, please contact our customer service by emailing info@emerosa.com , where we will explain the next steps — we treat every customer individually. Please send your order number and a description of the issue. We will then review the situation and get back to you.

How does the loyalty program work?
For every star rating of a product you receive 1 point; for a written review you get 2 points. The value of one point is €0.20. You can redeem your points in the shopping cart, and points are valid for 180 days.

Where can I find the ingredients of individual products?
The ingredients of each product are listed directly on the website and on the product packaging. If you have further questions about a selected product, please email us at info@emerosa.com ; for faster communication, please include the product code or its name.

What are the benefits of registering?
The main benefits of registration include pre-filled personal details and the delivery address. Customers receive newsletters with regular promotions and discount coupons — you won’t miss any deals and you can unsubscribe at any time.

I made a mistake. Can I edit my order?
If you made a mistake and need to change, modify or cancel your order, contact us at info@emerosa.com or at the phone number +421 905864140. We’ll be happy to help with your order.

Can I return the goods?
Yes, you can return your order within 14 days in accordance with applicable legislation. Please inform us of the return at the phone number +421 905864140 — we’ll be happy to assist you with the return.

Where can I find the Terms and Conditions?
You can find our Terms and Conditions HERE — Terms & Conditions.