Satisfaction guarantee

At Emerosa, we value every customer and want you to be satisfied with every purchase. We understand that sometimes, even though our products are of high quality and carefully selected, it may happen that something is not quite to your liking. We want you to know that you are shopping with us with confidence and security. In case of any questions, do not hesitate to contact us at info@bioruza.sk or phone number: +421 905 864 140.

If you are a registered user and it seems to you that the product does not meet your expectations, either because of quality or because of health restrictions (allergy, skin redness, skin rashes...) you don't have to feel bad. Just contact us and we will take care of everything. We don't want you to feel forced to hold onto a product that doesn't suit you. We will arrange for the product to be returned to us and your order value will be refunded to your account within fourteen working days or as a purchase credit towards your next purchase by sending us a specially generated coupon.

We want to be a community where people can rely on quality products and customer service. Every registered customer becomes part of a family of lovers of high-quality and natural cosmetics. And as in any good family, we place the highest priority on your needs and satisfaction. You can read the entire complaint procedure here. We will be glad if you share your satisfaction with others.

Become part of our community by completing the registration in the order section or by filling out the form at the bottom of the page. Experience the difference that shopping with a satisfaction guarantee in Emerosa brings.